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Free Worldwide Shipping

Domestic UK Shipping

Royal Mail 48hr tracked: Free
Royal Mail 24hr tracked: £4.50
Royal Mail next day before 1pm: £7.20

International Shipping

Royal Mail international tracked, 10-12 days: Free
DHL, 2-5 days: £20-£35 final cost calculated at checkout

Returns & Exchanges process

If you would like to return or exchange your order, you have 14 days from receiving your order. Please see the instructions below:

  1. Drop us an email to: contact@subsun.co.uk requesting your return or exchange. For returns, please include your order number and reason for return, for exchanges, include your order number and new product request.
  2. Pack the item securely and include the order number in the parcel.
  3. Ship your item tracked to: Sub Sun LTD, 306 Markhouse Road, London, E17 8EF, United Kingdom
  4. Returns must be sent tracked in order to be sure that you will receive a refund. If an item is returned untracked and does not reach us, you will not be issued with a refund. We recommend that you send the item ‘Royal Mail tracked 48’.

Please note original shipping costs are non-refundable. 

Returns

Once we receive the item we will assess its condition. Provided the item is in its unused original condition we will issue a product refund within 10 working days. 

Exchanges 

Once we receive the item we will assess its condition. Provided the item is in its unused original condition we will dispatch your new Sub Sun’s within 10 working days.