Shipping & Returns

Shipping Policy

1. Domestic Shipping Royal Mail 48hr tracked: Free Royal Mail 24hr tracked: £4.50 Royal Mail next day delivery: £7.20

2. International shipping Royal Mail international tracked, 10-12 days: Free DHL, 2-5 days: £20-£35 cost calculated at checkout

Returns Policy

If you would like to return your Sub Sun’s, you have 14 days from receiving your order to arrange the return. Please see the instructions below:

  1. Drop us an email to: contact@subsun.co.uk (mailto:contact@subsun.co.uk) requesting your return. Please include your order number and reason for return.
  2. Pack the item securely and include the order number in the parcel.
  3. Ship your item to the following address: Sub Sun LTD, 306 Markhouse Road, London, E17 8EF, United Kingdom.
  4. Once we receive the item we will assess its condition. Provided the item is in its unused original condition we will issue a product refund within 10 working days.

(Original Shipping costs are non-refundable).

You must send your return item tracked in order to be sure that you will receive a refund. If an item is returned untracked and does not reach us, you will not be issued with a refund. We recommend that you send the item ‘Royal Mail tracked 48’.

Exchange Policy

If you would like to exchange your Sub Sun’s, you have 14 days from receiving your order to arrange the exchange. Please see the instructions below:

  1. Drop us an email to: contact@subsun.co.uk (mailto:contact@subsun.co.uk) requesting your exchange. Please include your order number and new product request.
  2. Pack the item securely and include the order number in the parcel.
  3. Ship your item to the following address: Sub Sun LTD, 306 Markhouse Road, London, E17 8EF, United Kingdom. We would recommend tracked delivery.
  4. Once we receive the item we will assess its condition. Provided the item is in its unused original condition we will dispatch your new Sub Sun’s within 10 working days.

You must send your return item tracked in order to be sure that you will receive an exchange. If an item is returned untracked and does not reach us, you will not be issued with an exchange item. We recommend that you send the item ‘Royal Mail tracked 48’.

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